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Warranty Policy on ATOTO products

  • Post by admin
  • 2017-10-31 15:08:45

Warranty Policy For ATOTO Products


Thank you for the purchasing A6 Android car stereo from ATOTO!

This Warranty policy applies to all products of ATOTO A6 series, and only for A6 series from ATOTO Online store or authorized ATOTO dealers.

What does this Warranty Policy cover?
This Limited Warranty covers any defects in hardware or firmware under normal use during the Warranty Period.
During the Warranty Period, ATOTO dealers or ATOTO authorized partners will repair or replace, at no charge, products or parts of a product that proves defective because of hardware malfunction, under normal use and maintenance.
A product of ATOTO A6 series that proves firmware issues will be fixed within 2 weeks by contacting ATOTO buyer support team, or else a new one will be replaced with.

What will we do to correct problems?
ATOTO dealers or ATOTO authorized partners will either repair the product at no charge, using new or refurbished replacement parts.

How long does the coverage last?
The warranty period for products of ATOTO A6 series purchased from ATOTO online store or authorized ATOTO dealers is 365 days from the data of purchase (purchasing proofs like order number/transaction ID from marketplace, invoice, purchasing receipt are required)

Special Terms:
Free Return for full refund within 45 days after purchase;
Exchange for a brand new one within 90 days after purchase for quality related issues;

Who is responsible for the cost that happens during return or repairing:
1).Within 90 days, for quality-related issues, ATOTO will cover the shipping fee for sending products back to us. After that users need to pay for shipping cost of sending the product back.
Return shipping fees since purchase shall be paid by the buyer if the product has no quality issues, or is confirmed workable by our aftersales engineers.
Non-defective products return requested 45 days later since purchase, but still within 90 days, are subject to a restocking fee of 15% (based on the products total in the original order).
2). Within the warranty period, ATOTO is responsible for the cost for sending the repaired product to users

What does this Limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
*Conditions, malfunctions or damage not resulting from defects in hardware or firmware.
*If the problems happen after 365 days since purchase, users can still contact ATOTO online support team or ATOTO dealers or ATOTO authorized partners to get  problems solved at material cost (no labor cost required if the product is sold by ATOTO directly);
*Product requested for warranty has no associated purchasing proof/invoice/receipt, or no authorized ATOTO dealers help to confirm;
*Abuse of online thirdparty marketplace store policy or ATOTO warranty policy terms will be excluded from getting offical warranty service from ATOTO support team;

What do you have to do?
To obtain warranty service, you need to visit support.myatoto.com and register your warranty and write to us when problems happen so that we can determine the problem and the most appropriate solution for you.